RETURN
We accept refund requests for products that have manufacturing defects, are damaged in transit, or differ from the website description. Please note that we do not accept return requests for products where the customer changes their mind about the purchase, unless the product is defective.
Return Conditions: We only accept returns for products in new and unused condition. To be eligible for a refund, you must submit a request within 60 days of receiving the item. After this period, items are not eligible for a refund or exchange.
Responsibility for Product Returns: HENMATAN PTE.LTD. will provide prepaid labels for returns due to manufacturer defects. There is no restocking fee charged to customers.
Return Method: We recommend returning items by mail. To initiate the return process, send an email to contact.lamitina@gmail.com with the subject "Request for Refund" and include the order number and a photo of the item showing the problem. We will provide a return label for you to download and print. Package your return items and send them to 138 Robinson road #02-50 Oxley Tower, Singapore 068906, with the recipient name: HENMATAN PTE.LTD..
Return Notification: Once we receive your returned item, you will receive an email notification. For items valued over $60, it is advisable to use trackable shipping or purchase shipping insurance to ensure a secure return process.